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Open Enrollment
2027 Open Enrollment
Get the details you need to make decisions for the coming year.
Virtual meetings
Aetna is supporting one-on-one consultations through virtual office hours.
You can chat with a dedicated care representative for assistance with:
- Understanding your plan options
- Reviewing coverage details
- Helping you make confident choices for the upcoming plan year
Office hour timeslots
Virtual office hours are available in 20-minute blocks from November 2 through November 13, 2026.
Timeslots are available:
7:00 – 8:30 AM PST (9:00 AM to 10:30 AM CST)
1:00 – 3:30 PM PST (3:00 PM to 5:30 PM CST)
Use the tiles below to schedule yours today, before life gets in the way.
A Dedicated Salesforce Aetna Health Concierge is available Monday through Friday from 8 AM to 6 PM at 1-888-512-3862.
You can also chat live with a Dedicated Salesforce Aetna Health Concierge through your Aetna member website to answer any open enrollment, benefit, claims or pharmacy questions.
Schedule an appointment using:
Do you know...?
You can always use the ALEX tool at Start.MyALEX.com/salesforce!
Find detailed plan information here.
More member resources
Member log-in
Log in to your secure Aetna® member website to find care, manage claims and benefits, see coverage and costs, and more. Log in →
ID card
Log in to your secure member website to access your digital ID card. Once logged in, click on “ID Cards” at the top of the page. Log in →
Health care 101
Learn more about how your Aetna plan works and get tips to save on care here.
Contact us
Questions? Need care or support?
Here’s how to reach us, 24/7.
Call Aetna Concierge at 1-888-512-3862 (TTY: 711), Monday through Friday, 8 AM to 6 PM local time.
Download the Aetna Health℠ app.
Visit Aetna.com and log in.