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Contact us
Questions? Need care or support?
We’re here to make health care simpler.
Meet yourAetna Concierge
When you call Aetna®, you’ll connect with an Aetna Concierge. They’re part of a team that works only with Salesforce families, so they know your plan inside and out.
Call 1-888-512-3862 (TTY: 711), Monday through Friday, 8 AM to 6 PM local time.
Your Aetna Concierge can help you:
- Understand coverage
- Find the right providers
- Schedule appointments
- Plan for a treatment
- Fill prescriptions
- Use Aetna online tools
- Access Aetna resources
- Resolve claims questions
24/7 digital tools and chat support
Simply download the Aetna Health℠ app or log in to your Aetna.com member website at any time, from home or away.
Both platforms let you do all this — and more:
- Chat for quick answers
- View your health plan
- Access your digital ID card
- Find in-network providers
- Estimate and compare costs
- Track claims and deductibles
- Receive health reminders
Aetna answers
Where can I getsupport 24/7?
Chat with a live agent anytime.
Open the Aetna Health app, or log in to your Aetna member website and select the Support tab to start the conversation.
Contact us
Questions? Need care or support?
Here’s how to reach us, 24/7.
Call Aetna Concierge at 1-888-512-3862 (TTY: 711), Monday through Friday, 8 AM to 6 PM local time.
Download the Aetna Health℠ app.
Visit Aetna.com and log in.