Contact us

Questions? Call your Aetna® Concierge at 1-888-512-3862 (TTY: 711) Monday through Friday from 8 AM to 6 PM.

Your Aetna Concierge is your single contact for a wide range of services and programs. They can answer questions, explain benefits, connect you to resources, help you find the right providers and more.

Here’s just a sampling of how your Aetna Concierge can help:

Care support: Help you navigate health care conditions, treatments and services
Pharmacy: Help you understand your coverage and fill prescriptions, including for specialty drugs
Behavioral health: Get you started with phone and virtual counseling
Specialized care: Connect you with no-cost support for autism, gender-affirming care, infertility or maternity