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Find care
Get the right careat the right place
Knowing where to go can help you save time and money.
Find a doctor or provider
It’s simple to find a provider — or check if yours is in-network.
If you’re not enrolled yet, choose “Continue as a guest.” You can search by name or other details:
- In-person or virtual
- Specialty
- Location
- Language
Do you know...?
For high-quality care and cost savings, look for the “Quality & Effective Care” label, which identifies providers known for this. Learn more about the Aetna Smart Compare® designation.
Need care? You have options.
Use the provider search links on this page to find care that meets your needs.
24-Hour
Nurse Line
No-cost | Phone
Ask questions, decide where to go for care.*
Primary care
provider (PCP)
$$ | Phone or in-person
For minor concerns, primary care and condition care.
Teladoc Health
24/7 care
$$ | Phone or video
For minor concerns, 10-minute average wait.
Walk-in
clinics
$$ | In-person
Including MinuteClinic® locations, for minor concerns.
Urgent
care center
$$ | In-person
For serious but not life-threatening concerns.
Emergency
room (ER)
$$$$ | In-person
For true emergencies only (when life, limb or sight are at risk).
*A nurse can’t diagnose you or prescribe medication, but they can answer questions on health topics and help you decide next steps.
Benefits spotlight
Specialized care, covered at 100%*
Aetna Institutes® connect you with top-performing facilities that treat complex conditions, such as:
- Eating disorders
- Genetic conditions
- Heart health
- Weight health
- Transplants
- And more
*No deductible or copay for EPO/PPO and 100% covered after deductible met for HDHPs.
Aetna answers
Why isn’t the ER always the best option?
If life, limb or sight are at risk, call 911 or go to your nearest ER right away.
For other issues, avoid the ER, which usually costs more and has longer wait times. That includes freestanding ERs, which can look like urgent care clinics but will charge ER rates. Check the Plans page for cost comparisons.
Contact us
Questions? Need care or support?
Here’s how to reach us, 24/7.
Call Aetna Concierge at 1-888-512-3862 (TTY: 711), Monday through Friday, 8 AM to 6 PM local time.
Download the Aetna Health℠ app.
Visit Aetna.com and log in.