Support & digital tools

Your personal assistant for health care

Have questions about your benefits? Need solutions that fit your needs? Just ask your Aetna® Concierge to help you:

• Get answers about a diagnosis
• Find a doctor in your network based on your medical needs
• Learn about your coverage or plan for upcoming treatment
• Use our online tools
• Schedule appointments, and more

To get started, just call the number on your Aetna member ID card. Or you can visit Aetna.com and log in to your member website.

Access your member ID card whenever you need it

Have your digital ID card on hand wherever you are. Download and log in to the Aetna HealthSM app, or log in your member website at Aetna.com. Want to print your ID card? No problem. Just look for that option at the top of the page.

Manage your benefits, connect to care, handle claims — from anywhere

The Aetna Health app and your Aetna member website are personalized, seamless and easy to use.

• View your health plan summary and get information about what’s covered
• Track spending and progress toward meeting deductibles for you and your family
• Access your ID card whenever you need it
• View claims and see the breakdown of your costs, like what’s covered by your plan and what you’re responsible for
• Use tools to help you choose quality in-network providers, including those offering telemedicine services
• Estimate and compare costs*
• Get personalized reminders to help improve your health

Once you’re a member, here’s how you can connect:

• Download the Aetna Health app. Just text GETAPP to 90156 for a link to download the app and create an account.**
• Go to Aetna.com to create an account and log in to your member website.

*Estimated costs are not available in all markets or for all services. We provide an estimate for the amount you would owe for a particular service based on your plan at that very point in time. It is not a guarantee. Actual costs may differ from an estimate for various reasons including claims processing times for other services, providers joining or leaving our network or changes to your plan. Health maintenance organization (HMO) members can only get estimated costs for doctor and outpatient facility services.

**Message and data rates may apply.

Log into your member website at Aetna.com to see how you can save on a variety of expenses including eye care, fitness, weight management, dental care and nutrition services. You can even get discounted rates on LASIK laser eye surgery or hearing exams.

Not all services are covered. See plan documents for a complete description of benefits, exclusions and limitations of coverage. Plan features and availability may vary by location and are subject to change.

Providers are independent contractors and are not agents of Aetna®. Provider participation may change without notice.

Refer to Aetna.com for more information about Aetna® plans. You can view or print your plan disclosure from here.